Refund & Return Policy

Last Updated: July 30, 2026

At PEPVITA, we are committed to providing premium cosmetic peptide products manufactured to the highest quality standards.

All Sales Are Final

Due to the nature of our cosmetic skincare products and for health, hygiene, and product integrity reasons, all sales are final.

We do not accept returns or offer refunds for:

• Opened or used products
• Cosmetic peptide powders
• Serums, creams, lotions, or facial cleansers
• Products purchased by mistake
• Change of mind
• Incorrect product selection

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email: support@pepvita.shop

Please include:

• Your order number
• Photos of the shipping box
• Photos of the product(s)
• A brief description of the issue

Once your claim has been reviewed and approved, we will, at our discretion:

• Replace the product, or
• Issue a refund to your original payment method.

Shipping Errors

If PEPVITA ships an incorrect item, we will replace the product at no additional cost.

Order Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has been processed or shipped, it cannot be canceled.

Shipping Delays

PEPVITA is not responsible for shipping delays caused by carriers, weather, customs processing, or circumstances beyond our control.

Contact Us

If you have any questions regarding this policy, please contact:

PEPVITA
Email: support@pepvita.shop
Website: pepvita.shop